FAQ

At ARC we’re dedicated to empowering people with the tools and confidence needed to excel in the real world.

Questions We Are Frequently Asked

At ARC we’re dedicated to empowering people with the tools and confidence needed to excel in the real world.

We deliver a wide range of accredited trainer-led programmes, bespoke courses and e-learning covering everything from vocational skills to personal and professional development. 

Our courses are open to everyone no matter the industry. We support individuals, teams and organisations.

Just browse our courses, choose your preferred option, and follow the instructions to enrol online or contact us for group bookings or bespoke courses.

Our team is here to help. You can get in touch via the contact form, by email or over the phone, whatever suits you.

Yes, upon successful completion of a course or module, we will automatically generate a downloadable certificate with your name and completion date.

Some courses may include a set access period, while others provide lifetime availability. Full details about access duration or expiry are outlined in the course description.

Please note: If a course includes a renewal date, your progress and data will be removed after that date, and you’ll need to re-enrol in order to complete the course and receive a new certificate.

If you forget your password, simply click “Forgot Password” on the login screen. You’ll receive an email to reset it. If you’re still having trouble, contact our support team for help.

Our support team are here to help. You can reach us via the contact form on our website, or email us directly for technical or course-related questions.

Just log in from any device and your courses will be waiting in your enrolled courses.

Yes. You can buy multiple courses in one go, assign them to your team and track who has completed what, all from your ARC account. For large purchases, contact us to discuss discounts.

Absolutely! All our e-learning courses are self-paced. Feel like taking a break? Simply exit the course and when you come back, your progress will be saved.

No. Our courses run in your web browser on any modern phone, tablet or computer.

Yes, a downloadable certificate is available as soon as you finish your course.

Our courses are designed to build practical knowledge and skills for work. They’re not accredited qualifications and don’t replace legally required training for regulated roles. Always check what your job requires.

Some courses have set access periods, which you’ll see before enrolling.

We’re here if you need help, just email or use the contact form for technical support or course queries.

Still have questions?

Contact us direct