Delegates will understand how their feelings affect their behaviour and changing how they feel can change the patient experience for the better. Building confidence will enhance their skills to help the patient receive the best possible care.
Delegates will also understand the ways in which they can communicate, how to use Active Listening and blocks to effective listening.
Finally, delegates will learn how to manage difficult situations or challenging conversations to achieve controlled closure.
This is a non-accredited training course and will therefore, be certificated by ARC Training Academy.
There are no entry requirements for this qualification.
Delegates will gain a deeper understanding of how their feelings affect their behaviour and how their communication styles can aid the patient care experience. This may help delegates perform better in current patient care roles.
Effective Communication training helps individuals develop the skills to clearly, confidently, and appropriately convey information, listen actively, and build better relationships at work or in personal settings.
Training helps participants to:
Improve clarity and confidence when speaking or writing
Enhance active listening and empathy
Handle difficult conversations professionally
Strengthen team collaboration and morale
Avoid misunderstandings and reduce conflict
Yes. Effective Communication training is widely available as online, in-person, or hybrid delivery, depending on your organisation’s needs.
Yes. We issue a certificate of completion, which may count towards CPD (Continuing Professional Development).
No prior experience is needed. The course is suitable for all levels and often includes interactive exercises, discussions, and role-playing scenarios.
Looking for tailored training that meets the unique needs of your team? Our bespoke training programmes are designed around your goals, challenges, and industry requirements.
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