Care Coordinator Advanced Skills

Our Care Coordinator Training course is designed to equip care coordinators with the knowledge, skills and confidence needed to deliver effective, person-centred care. This PCI-accredited care coordinator course aligns with the Care Coordinator Workforce Development Framework, helping you support patients and collaborate across integrated care services.

Who Should Attend

Our Care Coordinator Training course is ideal for professionals working in primary care who want to develop the knowledge and practical skills needed to deliver coordinated, person-centred care. Whether you’re new to the role or looking to build on your existing experience, this course provides valuable insight into best practice and the responsibilities of a Care Coordinator.

This course is suitable for:

  • Newly appointed Care Coordinators.
  • Existing Care Coordinators looking to refresh or expand their skills.
  • Primary Care Network (PCN) staff supporting care coordination.
  • Healthcare assistants and clinical support staff moving into a Care Coordinator role.
  • Professionals working within GP practices, community healthcare services and integrated care settings.
  • Anyone responsible for supporting patients with long-term conditions or complex care needs.

What You Will Learn

Our Care Coordinator Training course equips delegates with the knowledge and practical skills to deliver effective, person-centred care within primary care settings. Aligned with the Care Coordinator Workforce Development Framework, the course helps learners build confidence in supporting patients, coordinating care and working collaboratively with health professionals.

 

Learning Outcomes

By the end of the course, delegates will be able to:

  • Understand the responsibilities of the Care Coordinator role.
  • Apply person-centred approaches to care coordination.
  • Support patients with long-term conditions and complex care needs.
  • Communicate effectively with patients and health and care professionals.
  • Develop effective care plans and understand signposting and referral pathways.
  • Work confidently within multidisciplinary and integrated care teams.

 

This is a PCI-accredited professional development training course. Upon successful completion, all participants will receive a certificate from the Personalised Care Institute.

There are no formal entry requirements. This course is ideal for new and existing Care Coordinators, Primary Care Network staff and other professionals involved in patient care coordination.

Completing this Care Coordinator course supports ongoing professional development and helps delegates build the knowledge to progress within care coordination and primary care roles.

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Course Details

Find out more about the course structure, learning methods and pricing by expanding the sections below.

  • Understanding the drive towards personalised care
  • Role of the Care Co-ordinator
  • Personalised care model
  • Enhanced Communication Skills
  • Patient Engagement and activation Levels
  • Behaviour Change
  • Motivational Interviewing (MI)
  • Investment Impact Fund and QOF
  • Enhanced Health in Care Homes (EHCH)
  • Working with volunteer and community groups
  • Working with Multi-Disciplinary Teams
  • Self-Care and resilience
  • Dealing with challenging behaviour
  • Continuing Professional Development
  • Supervision & quality improvement
  • Reflective practice
  • Active learning sets
  • Video
  • Case studies
  • Discussion

Tickets for this advanced skills programme are £600.00 plus VAT. Contact us for an Invoice

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Why Care Coordinator Training Is Important

Care Coordinators are central to improving patient experiences by helping people navigate health and care services. Ongoing Care Coordinator Training ensures you stay up to date with best practice, strengthen your communication skills and develop the confidence to support patients with diverse needs, whilst working effectively with colleagues across departments.

FAQs

Yes. Our Care Coordinator Training course provides the knowledge and practical skills required for the role. While employment also depends on your previous experience and the requirements of individual employers, this course can support your application and career development.

Our Care Coordinator course is tutor-led and primarily delivered online via Microsoft Teams, providing an interactive learning experience including live Q&A sessions and group activities. For large group bookings, we can deliver the course face-to-face at a suitable training venue.

There is no formal end-of-course assessment. Instead, delegates are expected to actively participate in group discussions, practical exercises and learning activities. This approach helps reinforce key concepts and encourages the application of learning in real-world care settings.

No. This Care Coordinator Training course is not a regulated Level 3 qualification. The course is PCI-accredited and designed to enhance the knowledge, skills and confidence of Care Coordinators, whilst aligning with the Care Coordinator Workforce Development Framework.

The Care Coordinator course is delivered over two days, running from 9:00am to 4:30pm. The programme combines tutor-led learning, interactive discussions and practical activities, giving delegates the chance to develop the skills needed to succeed in the Care Coordinator role.

Our Care Coordinator Training course is designed to help you develop the knowledge, practical skills and confidence needed to excel in the role. By completing the course, you’ll benefit from:

 

  • PCI-accredited training aligned with recognised professional standards.
  • A deeper understanding of the Care Coordinator role within primary care and integrated care settings.
  • Practical skills to support person-centred care, care planning and patient coordination.
  • Greater confidence when working with patients, carers and health and care professionals.
  • Improved communication and collaboration across health and care services.
  • Interactive, tutor-led learning with opportunities to share experiences and ask questions.
  • Professional development that supports career progression and ongoing learning.