Delegates will learn what Care Navigation is and understand Active Signposting as a routine non-clinical role. Patient safety will also be explored, including a recap on “Red Flag” clinical triage for safe signposting. Finally, delegates will understand the avenues that patients can be navigated to, to ensure they receive the best possible care.
This is a non-accredited training course and will therefore be certificated by ARC Training Academy.
There are no entry requirements for this qualification, however this may be best suited for individuals working in patient care.
Delegates working in a patient care setting will gain a better understanding of the avenues that patients can be navigates to, to ensure they receive the best possible care.
Care Navigation is a person-centred approach that helps individuals access the most appropriate care or support, often acting as a first point of contact in a healthcare or social care setting. It includes signposting, supporting self-care, and helping patients navigate services across health and social care systems.
Training enables staff to:
Confidently direct patients to appropriate services
Reduce pressure on GPs and A&E departments
Improve patient experience and outcomes
Understand local services and referral pathways
Enhance communication and signposting skills
No. It is not a formally regulated role, but it is widely supported and promoted by NHS England and other healthcare bodies as part of workforce transformation and patient care improvement.
No clinical background is necessary. Care Navigators support access and guidance — not clinical diagnosis or treatment.
Yes, we issue a certificate of completion, which can be used for CPD records and service audits.
Looking for tailored training that meets the unique needs of your team? Our bespoke training programmes are designed around your goals, challenges, and industry requirements.
©2025 Arc Training Academy – Branding and Website by BAW Creative | Sitemap
